Training Delivery Manager | Mercedes-Benz

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at

We are seeking an experienced Training Delivery Manager to lead and support the Academy training team within the Mercedes-Benz Apprenticeship Programme in Milton Keynes.

The role combines line management, day-to-day operational leadership and training‑department coordination. You will ensure trainer capacity, competence and resources are aligned with programme requirements, while maintaining high standards of apprentice delivery, attendance, assessment, record keeping, inclusion, safeguarding and operational compliance.

Working closely with the wider leadership, Quality, Curriculum and Safeguarding teams, you will help create a safe, inclusive and high-quality apprentice experience and identify practical opportunities to enhance and future‑proof the programme.

• Provide effective line management, leadership and day-to-day support to the Academy Training Team, including team meetings, one-to-ones, appraisals, performance management and colleague development.
• Manage the training schedule and daily operation of the training department, aligning trainer availability, competence and resources with Academy requirements.
• Identify and progress opportunities to improve operational delivery, facilities, delivery methods, communications and stakeholder engagement, demonstrating value for Mercedes‑Benz, apprentices and employers.
• Coordinate mandatory training, continuing professional development and induction support for the training team.
• Oversee apprentice skills and knowledge assessments, including invigilation and technical support for End Point Assessment Organisations where required.
• Monitor apprentice attendance, progress and training records, ensuring concerns and inaccuracies are identified, reported and addressed promptly.
• Prepare and present monthly operational information covering apprentice progress, attendance, additional learning support, learners at risk and intervention plans.
• Manage and elevate concerns relating to apprentice professional behaviour, attendance, timekeeping or performance, working constructively with Apprentice Managers and HR Managers.
• Oversee arrangements for gathering, analysing and acting on apprentice and employer feedback.
• Ensure trainers fulfil their responsibilities for apprentice welfare, inclusion and SEND and follow safeguarding, equality, diversity and inclusion procedures.
• Ensure operations comply with Mercedes‑Benz policies, apprenticeship standards, Department for Education and funding rules, and EPAO requirements, supporting quality assurance and Ofsted inspection activity.
• Act as an ambassador for the Mercedes‑Benz Apprenticeship Programme and undertake other reasonable duties supporting the effective operation of the Academy.

• Demonstrable experience of successfully leading and managing a team within a training, education or similarly operational environment.
• Strong commercial awareness and the ability to identify,…