Technical Support Engineer; Mechanical Buckinghamshire

Overview

An amazing opportunity for an engineer or candidate with some mechanical and a little electrical engineering understanding, to provide support to customers and the sales force team for technical matters. Join a multinational engineering company covering many sectors including automotive, aerospace, space, scientific, pharmaceutical, electronics, renewable energy, and food processing. This Technical support role will cover a mechanical product range, specialising in pneumatics, actuators and vacuums.

Commercial and market awareness of the company's products. Supporting sales growth by training and proactive promotion of existing and new products. The focus for this role is mechanical products although the electrical / electronic interaction is becoming increasingly common.

Salary attractive, depending on experience; superb career and technical progression available; subsidised canteen; free lunches; excellent pension; private health cover; 25 days holiday; company bonus; relocation package available where appropriate.

• Support for customer questions via phone and e-mail
• Process requests for special products and variations
• Analyse, check and report writing on customer product returns
• New product development proposal activity
• Market and competitor product analysis & understanding
• Supporting sales force with customer visits and application development
• Product management including training, new product introduction and supersession of discontinued product ranges

• Degree, HNC or HND in Mechanical Engineering or related discipline
• Able to communicate proficiently via telephone and email with both internal and external customers
• A methodical problem solver who is logical, organised and able to keep clear comprehensive records
• Ability to clearly and effectively present technical subjects, face-to-face and via webinar
• Experience working within an Engineering environment
• Hands-on testing and diagnostic experience
• Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines

• Hands-on testing and diagnostic experience
• Experience with a Special purpose equipment designer or manufacturer
• Pneumatic or hydraulic systems or system design experience
• Previous experience in a Technical Sales Support or applications role

Note:

This description reflects the responsibilities and requirements of the role and is not intended to cover all duties that may be assigned.