Technical Processing Team Leader

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That's Howden.

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

As a Premium Processing Team Leader, you will oversee a team of Technicians dedicated to specific product lines. While this is not a line management role, you will supervise operational tasks, ensure exceptional service delivery, and act as the primary point of contact for team queries. We value teamwork, efficiency, and excellence in everything we do.

• Technical Support Coordination: Lead and coordinate technical support within the team, ensuring seamless workflow and adherence to company standards.
• Project Leadership: Manage assigned projects and contribute to team initiatives, driving continuous improvement.
• Document Processing: Assist in the creation and processing of client and broking documents, including slips, quotes, and endorsements, ensuring accuracy and compliance.
• Record Maintenance: Maintain meticulous records and ensure compliance with regulatory and legal requirements.
• Quality Assurance: Monitor team output to uphold service and quality standards, implementing corrective actions as needed.
• Broking Support: Provide technical assistance to the broking team, facilitating smooth operations.
• Escalation Point: Act as a point of escalation for team queries and urgent issues, resolving them promptly.
• Training and Mentorship: Train and mentor junior team members, fostering their professional growth.
• Relationship Building: Develop and maintain strong relationships with business units and clients, enhancing collaboration.
• Compliance: Ensure strict adherence to internal policies and regulatory obligations.

• Industry
  
  Experience:
  
  Proven experience in a similar role within the insurance sector.
• Technical Expertise: In-depth knowledge of insurance processes and procedures.
• Attention to Detail: Exceptional attention to detail and ability to produce accurate documentation.
• Interpersonal
  
  Skills:
  
  Strong interpersonal and prioritization skills, with the ability to communicate effectively with stakeholders.
• Proactive Attitude: Proactive, motivated, and capable of driving team performance.
• Training
  
  Experience:
  
  Experience in training or mentoring team members.
• Professional Development: Willingness…