MSC Automation Operator

MSC Automation Operator

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About RWS Global

As the world's largest producer of groundbreaking live moments, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports.

Headquartered in New York, London, Cincinnati, Shanghai, Orlando and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end‑to‑end services from ideation to operations, RWS Global’s team of world‑class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca‑Cola Company, Commonwealth Games, Crayola, Europa‑Park Resort, Ferrari World Abu Dhabi, The FRIENDS Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros.,

Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more.

About The Role

The Automation Operator is primarily responsible for the effective operation of all automation related needs for assigned venue(s) and operations. Reporting to the Production Stage Manager, this role will operate automation equipment for special events, performances, and general maintenance of the automation systems. In conjunction with the Production Stage Manager, responsible for the safe set‑up, use, troubleshooting, and maintenance of equipment used by cast and crew within the venue, as well as participating in all set‑ups/strikes.

Will act as the crew for the venue as necessary, and will be responsible for rehearsals, special events, running show tracks, including Deck, Sound, and Lighting as needed.

• Must have advance knowledge of automation systems. TAIT systems a plus.
• Ensure the safe set‑up, use and maintenance of all rigging, aerial, and automation equipment used by Cast and Technicians during performances, rehearsals, and trainings.
• Operate rigging and aerial equipment during performances and rehearsals. Including but not limited to operating automation consoles, assisting performers into harnesses, connecting harnesses to rigging points, and performing spotting duties.
• Complete daily inspections and pre‑checks of all rigging and flying equipment, including motors, winches, cables, hardware, apparatus, and harnesses.
• Must have basic knowledge in audio play back and mixing, operating a spotlight, as well as basic stage deck crew experience such as moving set pieces and helping with quick changes.
• Regularly safety inspect and maintain automation, rigging, and aerial gear in the venue.
• Communicate professionally with Production Stage Manager, cast, technicians, and onboard maintenance teams.
• Work with a team to effectively troubleshoot and report issues with all technical equipment as they arise, in addition but not limited to automation, rigging, and aerial equipment.
• Complete pre‑ and post‑show duties after each performance, and rehearsal; ensuring all technical equipment and scenic elements are safely stored. Assist the Production Stage Manager in completing reports by notifying them of any issues that arise, especially when pertaining to automation, rigging, and aerial equipment.
• Be able to assist as needed with special events, trainings, and happenings that occur within the venue, this includes but is not limited to technical set ups and playbacks. Assist with other production related duties as necessary and reasonably requested which includes general maintenance for technical equipment, scenic,…