SOC Operator

📍
Location:
Milton Keynes
💰 Pay: £27,518.40 per annum
📅

Hours:

42 hours per week: 4 days on, 4 days off & 4 nights on, 4 nights off
🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

See a Different World. Where potential is seen and progress is nurtured.

Do you have a passion and flare for helping deliver impeccable first-class customer service and want to work in an inclusive environment?

If the answer is yes, come and join our operations team as a SOC Operator
, where your positive energy and innovative mindset will help drive our continued success! We’re seeking an enthusiastic team player who thrives in dynamic environments, bringing fresh ideas and meticulous attention to every task. If you’re ready to make a real impact and support our team with your organisational skills and collaborative spirit, let’s connect and explore how you can shine in our team!

We have an exciting opportunity for a confident, proactive, customer service focused Operator to join our dynamic team at Securitas!

As a SOC Operator
, you will deliver an outstanding customer service experience, making a real impact every single day, despatching emergency and security services to commercial and domestic premises, undertaking static officer welfare checks. Monitoring of CCTV for high-end clients, including lone worker protection and gas monitoring🛡️

This isn’t just another job. It’s your opportunity to step into a role as a SOC Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way✨

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Respond appropriately to varying and fast challenging priorities
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
• Manage mobile alarm callouts and provide solutions in a timely manner
• Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus
• Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• Communicates confidently with people at all levels and backgrounds
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Flexibility to work days, nights & weekends
• The right to work in the UK, with a 5-year checkable history
• Punctual and trustworthy
• Customer oriented with a passion for high-level service
• Strong communication skills in English - both written and spoken

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity
:
We see potential in every person and situation.
People:We open our eyes to all that’s good.
Purpose
:
We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness
, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but…