Sensitive Processes & Escalations - Industrial Placement

Job Title

Sensitive Processes & Escalations Performance – Industrial Placement

26 January 2026

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide financial solutions designed around the changing needs of our diverse customers. We support everyone’s individuality, create a culture of inclusion, and empower colleagues to deliver outstanding customer experience.

Do you have a passion for governance, process alignment, and operational risk management? Join our team to drive excellence across Customer Operations, focusing on sensitive case handling and escalations.

• Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
• Align Quality Assurance processes and manage governance frameworks.
• Support operational risk management and compliance activities.
• Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.

• Ability to challenge norms and seek continuous improvement.
• Proficiency in Microsoft Office (especially Excel) and general IT competence.
• Proactive and eager to learn, with a desire to work in automotive finance or financial services.

Competitive salary, 25 days holiday per year, a pension scheme, well‑being resources, flexible working arrangements, and development opportunities.

Apply online, upload your CV, and answer a few questions. We only progress candidates who have the right to work in the United Kingdom. We are committed to supporting candidates throughout the recruitment process and beyond, including reasonable adjustments.