Credit Controller

Company Description

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best‑of‑class digital, audio, print, print‑on‑demand, inventory management, wholesale and full‑service distribution programs.

Become a part of an innovative team helping to revolutionise the way publishers make books available in an on‑demand world and helping to revolutionise the way that publisher content reaches readers around the world!

To assist the Financial Controller in the provision of a first class finance and administration function in support of the business.

Credit Management of all assigned AR accounts with credit limits less than £10,000.

• Dealing with old debt efficiently to minimise the aging using the appropriate communication method
• Prioritising and working through customer debt lists via phone, email, or letter negotiating payment of late invoices.
• Negotiation, where necessary, with the customer to agree debt levels, and arrange appropriate repayment plans.
• Reconciliation of accounts in order to ascertain debt levels.
• Placing accounts on hold when the maximum debt level has been exceeded.
• Ensuring customer payments are identified and allocated to their individual accounts.
• Responding to customer account enquiries promptly, ensuring sound advice and assistance is provided to resolve their queries.
• Ensuring adjustments/corrections required to invoices are documented and passed to the Order Processing Team to action.
• Running credit reviews and proposing suitable limits for new customers and those with increased trade levels.
• Providing advice and guidance to both the Customer Service and Order Processing teams for customers with low credit or previous bad debtors, where new orders for goods have been received.
• Communicating information of bad debtors to Publisher Clients and their Reps and working collaboratively in agreeing on action plans for repayment of bad debt.
• Responsibility to ensure credit memos for customers are processed within the company guidelines.
• Allocation of cash from the customer once posted as cash receipts within the accepted timeframe.
• Dealing with lock box in a timely manner.
• Daily responsibility for the review of accounts on hold and release where possible.
• Setting up new accounts in a timely manner, ensuring the correct information is added.
• Ad‑hoc duties and project work as directed by the Financial Controller.
• Providing cover for absent team members where necessary.
• Being responsible for own Health and Safety and being aware of factors affecting colleagues in order to maintain a safe environment.
• Reporting any accidents or potential hazards to your Line Manager immediately.

Experience:

• 1 year’s experience in finance accounts / credit control

Education:

• 5 GCSE level including Maths and English grade C or above

Skills:

• Working knowledge of Microsoft Excel and Word
• Good verbal and written communication skills
• Good problem‑solving ability
• Able to respond effectively to changing priorities
• Attention to detail

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank holidays
• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Business Casual dress code, dress down Fridays
• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Service Awards
• Discretionary Bonus