Fraud Strategy - Portfolio Manager

Summary of This Role

Manages the management of active cases involving credit card fraud. Oversees the fact gathering and investigation process and advises on actions for resolution to ensure Service Level Agreements are maintained. Collaborates with legal and other business units along with client leadership and relevant government agencies as necessary in the development of policies, programs and other efforts designed to detect, identify and resolve fraudulent activity.

Works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying fraud. Researches, selects, and manages the software programs utilized in research efforts to review and analyze transactions and customer records in search of fraudulent activities.

• Establishes and directs workflow and goals to mitigate and prevent losses through daily monitoring of current fraud trends.
• Communicates new fraud recognition techniques to help mitigate company‑wide losses.
• Attends meetings with existing and potential clients to notify of fraudulent trends within the industry.
• Implements anti‑fraud processes to prevent fraudulent payments, transactions, and account registrations.
• Manages continuous monitoring of data and patterns to keep fraud losses within company standards.
• Provides training and guidance to front‑line leaders (supervisors) to ensure quality performance and proper handling of sensitive data.
• Collaborates with the Client Relations team to deliver client contractual requirements.
• Serves as a point of contact to existing clients to provide subject‑matter expertise on items such as best practices for fraud risk policy.
• Conducts analysis and ad‑hoc SQL queries continuously for team members and other departments.
• Queries data and manages all data profiling, report creation, and analysis of information.
• Not an exhaustive list; other duties as assigned.

• Bachelor's degree or relevant experience (or degree) in a related field of study from an accredited university; relevant experience in lieu of a degree may be considered.
• Typically a minimum of six years related professional experience.
• Prefer a minimum of one to two years experience in a supervisory position.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.