Customer Service Advisor - Financial Services

Customer Service Advisor / Collections Advisor MUST HAVE FCA / Financial Services Experience

Location: Milton Keynes (Hybrid Working)

Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review

Hours: Monday – Friday, 8:30am – 5:30pm (1 in 4 Saturdays, 9am – 1pm)

Office three days a week—specifically Tuesday, Wednesday, and Thursday.

An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business.

The Role You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances.

• Making outbound and receiving inbound calls to discuss and resolve overdue payments
• Communicating with customers through SMS, email, and webchat
• Offering practical, FCA-compliant solutions to customers in financial difficulty
• Making informed decisions that balance customer needs and business objectives
• Maintaining high standards of service, professionalism, and compliance
• Ensuring full adherence to internal procedures and FCA regulatory requirements
• Supporting wider business teams when required

• Previous experience in Collections, Credit Control, or Financial Services customer support
• Strong understanding of FCA regulations and Treating Customers Fairly (TCF)
• Confident handling sensitive or difficult conversations with empathy and resilience
• Excellent verbal and written communication skills
• Strong IT skills, including proficiency in Microsoft Office
• Ability to prioritise workload, work well under pressure, and maintain attention to detail
• A proactive, positive attitude with a willingness to go above and beyond

• Competitive base salary
• Amazing annual bonus scheme
• Guaranteed annual salary review
• Clear career progression opportunities within a growing business
• Hybrid working model
• Comprehensive benefits package including private healthcare and discounted gym memberships
• Ongoing training and development within a supportive environment
• A collaborative culture that values innovation and continuous improvement

All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards.

This is more than just a collections role — it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers’ lives.