Credit Controller

This position is within one of TRATON’s companies. Credit Controller

Job Title: Credit Controller

Salary: Starting from £29,000 plus an excellent benefits package

Location: Milton Keynes

Duration: 18 Month FTC

• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• 4x basic salary life assurance

A Quote from Valene Brewing our Credit Control Manager

“Working in our Credit Control Team is a truly rewarding. The team is friendly, supportive, and focused on collaboration to get the job done. Regular communication and a positive atmosphere make learning the role easier, with everyone bringing unique strengths while working together to meet our goals. It’s a place where teamwork and support drive success!”

In this role you will:

• Proactively manage arrears, adhering to current policies and guidelines.
• Handle amendments, updates, and cancellations of direct debit mandates with precision and efficiency.
• Monitor and manage the rental portfolio workflow, to maintain smooth operations.
• Address and resolve customer payment enquiries promptly and professionally.
• Implement and manage reschedules for live contracts in line with current guidelines.
• Process and action customer refunds accurately and within requested time frames.
• Collaborate closely with internal departments and dealership partners to optimise processes and ensure operational efficiency.
• Prepare and deliver month-end reporting with clear, actionable insights.
• Drive continuous process improvement and participate in system testing for enhanced performance.

About you:

• Customer focussed – enthusiastic about delivering an exceptional service through pro‑active communication, both verbal and written.
• Organised – able to simultaneously track and progress multiple accounts.
• Team player – work as part of a team, supporting one another to ensure our customers receive a fantastic service.
• Solutions orientated – the desire to overcome hurdles and the ability to identify solutions.
• Analytical – possessing a keen eye for detail and a passion for ensuring accuracy.