Collections Specialist

We are hiring for a Collections Specialist to join us permanently on a hybrid working basis from our Milton Keynes office. You will be responsible for end‑to‑end credit and collections activity across an assigned portfolio of client ledgers/accounts, delivering strong cash collection performance, reducing overdue debt and supporting appropriate credit controls.

• Account for end‑to‑end credit control and collections activity for an assigned portfolio, driving timely cash collection and reducing overdue debt.
• Proactively contact customers (phone and email) to secure payments, agree commitments and maintain strong client relationships.
• Monitor and prioritise accounts based on risk, ageing and value to maximise cash recovery and minimise credit exposure.
• Investigate and resolve billing queries and disputes quickly, partnering with internal teams to remove barriers to payment.
• Deliver against KPIs including cash collection, aged debt reduction, and DSO targets, contributing to wider team performance.
• Maintain accurate records, reporting and audit‑ready documentation across all customer interactions and account activity.
• Support credit risk management through credit checks, monitoring customer exposure and escalating high‑risk accounts.
• Contribute to continuous improvement by identifying root causes of disputes and recommending process enhancements.

• Proven experience in credit control or collections, with a track record of meeting or exceeding cash and KPI targets.
• Strong communication, negotiation and customer relationship skills.
• Analytical mindset with excellent attention to detail and ability to manage multiple priorities in a fast‑paced environment.
• Good working knowledge of financial/ERP systems (e.g. SAP) and intermediate Excel skills (pivot tables, formulas).
• Understanding of credit risk, collections processes and dispute resolution within a finance environment.
• A proactive, resilient and customer‑focused approach, able to work independently and collaboratively.

Salary Range: £28,050 - £33,000. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.

Benefits include flexible working, 27 days annual leave, paid sick leave, bank holidays, health and life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity, paternity and parental leave, adoption leave, compassionate, bereavement leave, learning and development opportunities, and a wide range of flexible benefits that can be tailored to suit your lifestyle.

BSI is unable to provide visa sponsorship for this vacancy.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.