Collections Specialist

Responsibilities

• Own end-to-end credit control and collections activity for an assigned portfolio
• Proactively contact customers to secure payments, agree commitments, and maintain client relationships
• Monitor and prioritise accounts based on risk, ageing, and value
• Investigate and resolve billing queries and disputes quickly
• Deliver against KPIs including cash collection, aged debt reduction, and DSO targets
• Maintain accurate records, reporting, and audit‑ready documentation
• Support credit risk management through credit checks and monitoring customer exposure
• Contribute to continuous improvement by identifying root causes of disputes

• Proven experience in credit control or collections
• Strong communication and negotiation skills
• Analytical mindset with excellent attention to detail
• Good working knowledge of financial/ERP systems (e.g. SAP)
• Intermediate Excel skills (pivot tables, formulas)
• Understanding of credit risk, collections processes, and dispute resolution within a finance environment
• A proactive, resilient, and customer‑focused approach
• Ability to work both independently and collaboratively