Fraud Analyst

Responsibilities

• Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
• Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
• Recovery of funds through appropriate platforms and payment schemes, e.g., VISA Chargeback.
• Support the VISA Dispute and Financial Reconciliation processes.
• Identify new fraud trends and collaborate on effective prevention strategies.
• Support Allica’s Change programme, providing SME knowledge.
• Assist with training needs and provide coaching as appropriate.
• Communicate ongoing and new fraud risks and trends appropriately to the business.
• Adhere to and support Allica’s risk management framework.
• Ensure full compliance with Allica’s policies as required.

• Fraud Investigation experience is essential.
• Strong knowledge of transaction and payment processing rules, regulations, and platforms.
• Excellent communication skills, both written and verbal.
• Enjoys a variety of different activities and comfortable switching priority as needed.
• Strong customer focus, with an emphasis on doing the right thing.
• Good negotiation skills, able to engage effectively in challenging situations and under pressure.
• Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
• Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
• Excellent communication and leadership skills.
• Organisational and time-management skills.
• Attention to detail.