Credit and Collections Specialist (Polish Speaker

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Milton Keynes - Hybrid

The Credit & Collections Specialist is responsible for end-to-end credit and collections activities across an assigned portfolio of client accounts, driving cash collection performance, reducing overdue debt, and supporting effective credit controls to improve working capital outcomes in line with Global RWC, Global DSO objectives, and agreed KPIs. Reporting to the EMEA Credit and Collections Manager the role works closely with Sales, Billing, Operations, Customer Service, Cash Application, Master Data and other OTC stakeholders to resolve queries, remove barriers to cash collection, and ensure compliance with policy and regulatory requirements.

The successful candidate will contribute to month-end and year-end activities, support continuous improvement initiatives, and help embed global standards and ways of working across the OTC function. Essential requirements include experience in credit and collections, strong stakeholder management and collaboration skills, the ability to resolve customer queries and disputes efficiently, and fluency in Polish. This is a permanent, full-time role based in the Milton Keynes office on a hybrid working basis.

• Manage end-to-end credit and collections activities for an assigned portfolio, ensuring timely customer follow-up, cash collection, and reduction of overdue debt.
• Build and maintain effective customer relationships through telephone and written contact, securing payment commitments and resolving barriers to payment.
• Deliver agreed KPIs and targets, including cash collection, aged debt reduction, dispute resolution, productivity, and Global RWC and Global DSO objectives.
• Support credit risk management by conducting credit checks, monitoring customer exposure and payment behaviour, and ensuring adherence to credit policies and controls.
• Investigate, manage, and resolve customer disputes and queries, partnering with Billing, Operations, Customer Service, and other stakeholders to address root causes and prevent recurrence.
• Maintain accurate ledgers, customer records, and audit-ready documentation, supporting cash allocation, reconciliations, forecasting, month-end/year-end processes, and reporting requirements.
• Collaborate across OTC and the wider business to support service continuity, continuous improvement initiatives, and the adoption of global standards, processes, and governance.

• Ensure compliance with internal policies, regulatory requirements, documentation standards, and audit controls while contributing to wider Finance Business Services objectives.

Business English and Polish

• Minimum 3 years’ experience in Credit & Collections/Credit Control, with direct responsibility for collections and credit management activities.
• Fluent in English and Polish, with strong written and verbal communication skills and the ability to build effective relationships with customers and stakeholders.
• Proven track record of delivering KPIs, achieving collection targets, reducing overdue debt, and driving process or performance improvements.
• Experience working with multiple currencies and global customer portfolios, with an understanding of international collections processes.
• Strong systems and analytical skills, including Excel (pivot tables and formulas), MS Office, and the ability to use and learn financial systems such as SAP.
• Good understanding of contract-to-collection processes, including customer invoicing requirements, invoice portals, and associated compliance considerations.
• Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and maintain accuracy under pressure.
• GCSEs (or equivalent) in Mathematics and English as a minimum.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as…