PMO Manager, Financial Crime, Customer Outcomes & NFR Governance; FCCOG) Integration | S3 | D-FACT

PMO Manager, Financial Crime, Customer Outcomes & NFR Governance (FCCOG) Integration | S3 | D-FACT | Milton Keynes | Internal Mobility

Country:
United Kingdom

Santander () is evolving from a global, high-impact brand into a technology-driven organisation
, and our people are at the heart of this journey.
Together
, we are driving a customer-centric transformation that values bold thinking, innovation
, and the courage to challenge what's possible.

This is more than a strategic shift.
It's a chance for driven professionals to grow, learn, and make a real difference
.

Our mission is to contribute to help more people and businesses prosper
. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

is a critical function within Santander UK, responsible for shaping and delivering the Bank's Financial Crime strategy, strengthening risk management frameworks, operating and enhancing the Bank's control environment, and ensuring compliance with evolving regulatory expectations.

Financial Crime, Customer Outcomes & NFR Governance (FCCOG), D-FACT is looking for a PMO Manager to support delivery across Financial Crime & the Central Controls Office, based out of Milton Keynes. 12 Month - FTC

The PMO Manager plays a critical role in driving the delivery of Project Sparrow, ensuring the effective coordination, governance and execution of the overall FC Integration workstream.

You will be responsible for translating strategic direction into a clear, integrated delivery plan, working across a matrix of stakeholders to ensure alignment across FC/CCO work streams, Technology, Operations and the wider programme.

Working closely with the Programme Director, capability leads and central programme teams, you will ensure that delivery remains on track, risks and dependencies are actively managed, and governance standards are consistently applied.

This role is central to maintaining delivery discipline and ensuring that Financial Crime and Central Controls Office integration activity is executed in a controlled, compliant and efficient manner, without compromising the control environment or customer outcomes.

We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

• Supporting planning and coordination activities across the FC/CCO work streams, ensuring alignment to the overall Sparrow programme.
• Supporting execution of the FC/CCO plan, through effective governance, reporting and programme controls.
• Coordinating activities across Financial Crime/CCO work streams, Technology, Operations and central programme teams.
• Maintaining programme governance, including status reporting, RAID management and tracking of key decisions and actions.
• Tracking and escalating risks, issues and dependencies to support effective delivery management.
• Supporting maintenance of integrated plans, milestones and delivery reporting.
• Supporting business case tracking, including costs and benefits realisation reporting.
• Preparing governance packs, meeting materials and reporting for programme forums and stakeholders.

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in Financial Crime / Economic Crime, Risk & Control management or programme delivery within a regulated Financial Services environment (Required)
• Good understanding of programme governance, planning, reporting, risk management and PMO activities (Required)

• Experience of Financial Crime Project / PMO Delivery (Required)
• PRINCE 2 Practitioner (Preferred)
• Degree level education in relevant subject (Preferred)

• Experience supporting delivery across multiple teams and work streams (Required)
• Awareness of Financial Crime controls and/or risk and control frameworks, regulatory expectations and change delivery activities (Required)
• Ability to manage priorities,…