Receptionist, Healthcare

Job Summary

We are looking to appoint a motivated, reliable and hardworking Receptionist. We have a full‑time position available. Up to 30.00 hours per week – Monday to Friday – mornings and afternoons (as per business needs).

The first point of contact for patients and external services, face to face, on the phone and via email.

To provide administrative support to the Patient Services Manager, GPs and health professionals including word processing, liaising with hospital administration teams and general clerical duties.

Previous Receptionist experience would be desirable, as well as experience using Systemone.

Grove Surgery in Milton Keynes providing services for about 8,550 patients. We are a small but busy team and working closely with other practices in East MK PCN. Our surgery is located in Netherfield in Milton Keynes and is just opposite to Milton Keynes University Hospital.

Date posted: 05 January 2026

Pay scheme:

• Salary:
  Depending on experience

Contract:

Permanent

Working pattern:
Part‑time, Flexible working

Reference number: A

Job locations:
Farthing Grove, Netherfield, Milton Keynes, Buckinghamshire, MK6 4NG

Job Title:

Receptionist

Reports To:

Patient Services Manager

HOURS:

30.00 hours per week

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Have a thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.
• Pulling/filing notes for surgeries and update as necessary.
• Incoming paperwork (e.g., post, requests for prescriptions, photocopying).

• Handing completed repeat prescriptions to patients and checking names and addresses.
• Be able to cover all reception positions as necessary.
• Contact with patients, appointments, greeting patients on arrival, directing as appropriate, dealing with visitors, informing patients of late running surgeries, registering new patients, explaining services.

• Process appointment requests from patients by telephone and in person.
• Deal with visit requests.

• Registrations of new patients, computer data entry and medical records.
• Process patient change of address, computer data and medical records, have knowledge of Practice area.
• Process repeat prescription requests in accordance with Practice guidelines.

• GCSEs grade A-C (or equivalent)

• Previous Receptionist experience.
• Previous experience using Systemone.
• We will consider inexperienced candidates as full training will be given.

Employer name:
The Grove Surgery

Address:
Farthing Grove, Netherfield, Milton Keynes, Buckinghamshire, MK6 4NG

Employer's website: (Use the "Apply for this Job" box below)..th