HR Adviser

Responsibilities

• Providing HR advice to client organisations on issues across the employee lifecycle including workplace conflict, grievances, performance management, absence, and family leave.
• Responding to client queries via phone and email using our ticketing system and working within agreed SLAs.
• Keeping clear, accurate case notes and HR documentation for every client interaction.
• Staying current with employment legislation so the advice you give is always compliant and reliable.
• Building genuine, ongoing relationships with clients through regular review contact.
• Escalating anything with dismissal implications for case discussions with Senior Advisers.
• Getting involved in ad hoc HR projects for clients as they arise.

• A genuine interest in progressing a career in HR, with the ability to read, interpret, and apply complex legislation to real workplace situations.
• A naturally empathetic, patient approach; you build trust quickly and stay calm and supportive even when situations are difficult or sensitive.
• Strong attention to detail and a structured, methodical way of working; you’re comfortable with process and documentation, not just “winging it”.
• Confidence to give clear, firm guidance when a client needs a direct answer, while always staying collaborative rather than dictatorial.
• Excellent written and verbal communication skills, with the ability to explain things clearly and reassuringly to non-HR audiences.
• Discretion and sound judgement when handling confidential or sensitive information.
• A positive, can-do attitude and the enthusiasm to keep clients engaged, balanced with the professionalism to never let friendliness compromise compliance.
• Preferred (not essential):
• Around 5 years’ experience in an HR role.
• CIPD qualified, or working towards it,
• Exposure to HRIS systems.
• Confident user of Microsoft Outlook, Word, Excel and PowerPoint.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• HR advice
• performance management
• workplace conflict resolution
• grievance handling
• absence management
• family leave management
• case documentation
• employment legislation interpretation
• HRIS systems exposure

• empathy
• patience
• attention to detail
• structured working
• clear communication
• collaborative guidance
• discretion
• sound judgement
• positive attitude
• enthusiasm

• CIPD qualified
• working towards CIPD