Director of People

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of People Experience based in United Kingdom. As Director of People Experience, you will lead a lean, high-trust people team supporting a fully remote workforce of approximately 320 employees across more than 40 countries. You will combine strategic HR leadership with hands-on operational ownership across the employee lifecycle.

The role is central to strengthening the HRBP model, developing a high-performing team, and ensuring consistent people practices globally. You will also oversee HR operations, employment processes, policy, and complex employee relations matters. Working closely with senior People, Legal, Payroll, Finance, and Technology stakeholders, you will help shape scalable and efficient people processes. This is an opportunity to make a broad organizational impact within a fast-moving, international, remote-first environment.

• Lead, manage, and develop a team of two Senior HR Business Partners and one People Operations Specialist across multiple countries and time zones.
• Define and continuously improve the HRBP operating model, standards, and ways of working, ensuring consistent and proactive support across the organization.
• Coach HRBPs to strengthen their business partnering capabilities and confidence in complex employee and leadership situations.
• Serve as a senior escalation point for sensitive, complex, or high-risk employee relations matters and act as a backup HRBP when required.
• Own global HR Operations, ensuring onboarding, offboarding, employee changes, parental leave, contracts, and other lifecycle processes are delivered efficiently and compliantly.
• Establish and monitor HR Operations SLAs, operational metrics, HRIS accuracy, process compliance, and employee lifecycle quality.
• Lead process improvement and automation initiatives, identifying opportunities to streamline workflows and leverage AI-enabled solutions where appropriate.
• Own HR policy development and maintenance in close collaboration with Legal, ensuring policies remain compliant, accessible, and aligned with evolving employment legislation.
• Manage Employer of Record relationships and oversee compliant, cost-effective employment operations across multiple countries.
• Partner with Legal on cross-border employment matters, legislative changes, and complex employee relations cases.
• Represent People Experience with in the People Leadership Team and collaborate on organization-wide people initiatives, including compensation, performance, promotions, development, and employee experience.
• Maintain clear HR documentation, SOPs, playbooks, and process guidance while fostering a culture of operational excellence and continuous improvement.

• 8-12+ years of progressive HR experience, with strong expertise across both HR Operations and HR Business Partnering.
• Proven experience leading and developing small, high-performing HR teams, ideally within a remote-first, fast-paced international environment.
• Strong operational expertise, including the ability to design, document, optimize, and scale HR processes.
• Experience managing Employer of Record relationships and supporting multi-country employment operations and compliance.
• Experience drafting, implementing, and maintaining HR policies in partnership with Legal.
• Hands-on experience with HRIS platforms such as BambooHR, HiBob, or similar systems.
• Experience driving process automation and workflow improvements in collaboration with HR Systems or Technology teams.
• Strong coaching and leadership skills, with a focus on developing team capability, confidence, and autonomy.
• Excellent communication and stakeholder management…