Technical Delivery Manager Service Delivery · Ekco Chancery Lane

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

• On It
  :
  We take ownership, follow through, and get things done.
• All In
  :
  We collaborate, support each other, and commit fully to shared goals.
• Connected
  :
  We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow
  :
  We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

We are seeking an experienced Technical Delivery Manager to lead and oversee multiple 3rd line technical teams across the business. In this role, you will manage a group of Technical Team Leaders, ensuring their teams deliver high quality technical services and support to meet both business and client requirements.

Reporting directly to the Technical Delivery Director, you will be responsible for driving operational excellence, ensuring consistent delivery, and promoting continuous improvement across all technical areas. You will work closely with your team leaders, providing guidance, support, and leadership to align technical activities with wider business objectives.

• Lead and manage multiple 3rd line technical teams through their respective Technical Team Leaders, ensuring teams are motivated, effective, and aligned with business objectives.

• Take ownership of the operational delivery of all technical services, ensuring consistent, high-quality outcomes for internal and external stakeholders.

• Act as the point of escalation for complex technical issues, providing guidance and direction to ensure timely and effective resolution.

• Collaborate with the Technical Delivery Director to define priorities, allocate resources, and plan work across teams to meet business and client requirements.

• Monitor team performance against agreed KPIs and SLAs, using insights to drive continuous improvement and optimise service delivery.

• Promote and embed ITIL best practice across technical teams, ensuring structured approaches to incident, problem, and change management.

• Identify opportunities to improve processes, tools, and working practices across teams, leading or supporting initiatives to enhance efficiency and service quality.

• Provide coaching, guidance, and development to Technical Team Leaders, ensuring leadership capability is strong across all teams.

• Foster a culture of accountability, collaboration, and continuous improvement within and across technical teams.

• Ensure clear and effective communication between teams, senior management, and other business functions.

• Produce regular reports on technical delivery, highlighting achievements, risks, and areas for development to senior management.

• Experienced in leading multiple technical teams within a managed service or IT environment, with a strong track record of delivering high-quality technical services.

• Confident managing senior engineers and Technical Team Leaders, with the ability to motivate, coach, and develop staff to reach their full potential.

• Technically strong, with a broad scope of experience in areas such as Desktop Support, Microsoft services, SQL, Linux and networking. Individual does not need to be technically strong in all areas but can demonstrate experience across multiple technology…