IT Application Support Engineer

Position: IT Application Support Engineer (Permanent)
Applications Support Engineer (Net Suite)

Location:

Hybrid – Milton Keynes (South East). Flexible working options available
Type:
Permanent
Salary: £50,000–£60,000

Take ownership of Net Suite support in a growing, nationwide business that values technology and empowers its people. As the Applications Support Engineer, you will be the go-to expert for Net Suite, shaping how core systems are supported and improved across the organisation. This is a standalone role offering real responsibility, visibility, and the chance to make a tangible impact.

You will be the primary point of contact for Net Suite, working closely with business stakeholders, the technology team and external partners. Your focus will be day-to-day support of Net Suite, particularly Finance modules, while gradually taking ownership of system improvements and influencing the future direction of Net Suite and other business applications. Over time, you’ll also support other line-of-business applications, learning on the job and contributing to broader technology initiatives.

Key Responsibilities
Ensure Net Suite and connected business applications run smoothly, troubleshooting and resolving issues efficiently to minimise disruption
Act as the primary Net Suite contact for users, supporting Finance, HR and other teams while providing clear guidance and practical solutions
Maintain and configure Net Suite features, including workflows, roles, forms, saved searches, and integrations with third-party platforms
Support upgrades, releases, and testing, reproducing issues in sandbox environments and identifying root causes
Maintain accurate data, clear documentation, and implement governance, security, and compliance best practices across Net Suite and integrated systems

Key Skills & Experience
Hands-on experience supporting Net Suite, with a strong understanding of finance processes
Comfortable making small configuration changes, troubleshooting independently, and escalating when needed
Confident in a business-facing role, able to explain technical issues to non-technical users
Self-motivated, organised, and able to take ownership as the sole Net Suite support resource
Approachable, collaborative, and skilled at building relationships across the business
Why Join?

Take full ownership of Net Suite in a high-visibility, impactful role
Influence improvements to core business systems and processes
Work within a supportive IT team, alongside a Power Platform Engineer and IT Manager
Flexible working options and the opportunity to grow your skills across multiple applications

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