1st line analyst

Overview

• 1st line analysts required
• Locations: Nottingham & Milton Keynes
• Contract: 1 year rolling
• Hourly rate: £19.44 + Overtime
• Security clearance: Must have active SC Clearance

An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am until 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling requests within agreed SLAs with some limited potential to provide Incident Management support.

Although this is a First Line Analyst role, there may also be 2nd line aspects too.

Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to successful applicants. Attitude and aptitude are important alongside technical skills. The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and from more experienced service desk professionals.

IND/LET