SC Cleared First Line Service Desk Analyst

Overview

SC Cleared First Line Service Desk Analyst

12-Month Contract - Multiple Openings - Long-Term Engagement

Location:

Milton Keynes or Nottingham (office-based)

Contract Duration: 12 months

Number of Roles: 20 positions approved for initial release

Pay Rates: A stable, long-term contract offering consistent weekday hours within a structured Service Desk environment.

We are recruiting SC Cleared First Line Service Desk Analysts to support a large, secure enterprise environment for a high-profile customer.

This role forms part of a professional Service Desk function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets.

Although primarily a first line role, there will be opportunity for limited second line exposure, making this suitable for candidates looking to broaden their technical experience.

• Monday to Friday
• Rotational shifts covering 08:00 – 18:00
• Office-based role in either Milton Keynes or Nottingham

• Acting as the first point of contact for end users via phone, email and ticketing systems
• Logging, categorising, prioritising and managing incidents and service requests
• Resolving issues at first point of contact where possible
• Escalating incidents appropriately in line with defined procedures
• Ensuring SLA targets are consistently achieved
• Maintaining accurate documentation and ticket updates
• Delivering a professional, customer-focused support service at all times
• Working as part of a small on-site team to support operational delivery

• Active SC Clearance (must be held at time of application)
• Strong communication skills and a customer-service mindset
• Ability to work on-site in either Milton Keynes or Nottingham (and living within 20 miles)
• Good organisational skills and the ability to follow structured processes
• Previous Service Desk or IT support experience
• Basic understanding of desktop hardware, software or IT environments
• Experience using incident management or ticketing tools
• IT qualifications or a clear interest in developing an IT support career

Comprehensive training will be provided. Applications are welcomed from both entry-level candidates and experienced Service Desk analysts.

This contract will suit individuals who:

• Hold current SC Clearance and are seeking a long-term IT support role
• Want a structured, well-supported Service Desk environment
• Are early in their IT career and looking for hands-on experience
• Are experienced analysts seeking stability and predictable working hours

Reliability, communication skills and customer focus are key to success in this role.

• Candidates must live within 20 miles of Nottingham or Milton Keynes
• Active SC Clearance is mandatory

If you hold active SC Clearance and are available from March 2026, this is a strong opportunity to secure a 12-month contract within a secure and established IT environment.