Service business analyst

Position Summary

Business Analyst will be pivotal in analysing, designing, and optimising business processes on the Service Now platform. This role focuses on ITSM, CMDB, CSDM, and Discovery, ensuring alignment with best practice frameworks. The consultant will collaborate closely with stakeholders, delivery teams, and platform owners to ensure business needs are met with scalable, secure, and supportable solutions. The role will also oversee the development and maintenance of comprehensive business process documentation and facilitate workshops to identify improvement opportunities.

Leading business process reengineering initiatives, defining functional requirements, and driving the adoption of Service Now solutions.

Strong expertise in Service Now platform capabilities, business analysis techniques, and ITIL processes is essential. Must have valid SC clearance. This position will be initially 6 weeks. Candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies. LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise:
International Trade, for the second consecutive period.