Service Engagement Partner | S4 | Demand Management

IT STARTS HERE

Santander () is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Country:
United Kingdom

Santander () is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations  are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on‑premise and cloud‑based platforms.

Santander UK is looking for a Service Engagement Partner based out of Milton Keynes.

Our Tech Team at Santander UK is growing, and we have an exciting opportunity for a Service Engagement Partner to help us continue leading the way in innovative banking. Our Technology and Data organisation is adapting its operating model to match the overall strategy mapped out by the Senior Leadership Team. In this strategic role you’ll deliver the long‑term vision for the management of the CIO Domains, as well as managing the current project landscape and change pipeline.

Join us in reshaping the future of Santander and help make a difference for our customers! We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Understanding and appreciating the Santander UK Technology stack and near‑term demands translating this to business integration and planning outcomes, to realise customer benefit.
• Visualising, reporting and communicating current and medium‑term business demands forged by building and maintaining relationships with all CIO leads.
• Understanding how technology can be used to simplify day‑to‑day operations and delivery, while contributing to the wider business vision and identifying op‑opportunities for IT efficiencies.
• Recognising and reporting on the KPIs for core service provision, highlighting trends, opportunities for improvement and alternative options for service provision.
• Acting as the bridge between the Business and Technology domains to guide delivery priorities, technology choice and overall direction to exceed customer expectations.
• Understanding the CIO Domains pipeline of projects and helping the CIO Domains to deliver on their current IT projects while acting as the escalation point for the CIO Domains into IT Infrastructure.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Broad experience as an established Technologist with deep knowledge of how infrastructure and operations pervade all business delivery and value realisation. (Required)
• Prior experience operating at the…