Monitoring Support Engineer - SolarWinds

Monitoring Support Engineer - Solar Winds

Milton Keynes - Hybrid (2-3 days in the office, rotating so must be commutable to MK)

C £40,000 plus excellent benefits

As a Solar Winds Monitoring Engineer for this leading MSP, you'll play a key role in supporting some of their largest Monitoring‑as‑a‑Service (MaaS) customers, ensuring their environments stay stable, secure, and proactively managed.

Working closely with the Service Desk, you'll take ownership of Solar Winds alerts and events, triaging issues, investigating root causes, and resolving problems to maintain exceptional monitoring standards across complex customer infrastructures.

This is the perfect entry‑level engineering opportunity for someone with a solid foundation in IT who's ready to develop specialist skills in Solar Winds and wider infrastructure monitoring.

Your daily tasks will include:

Monitor and action Solar Winds alerts, events, and customer raised MaaS tickets.
Perform initial investigation, triage, and escalation.
Maintain data accuracy across monitored estates (node status, polling, alert configuration).
Work closely with the Service Desk to ensure timely ticket updates and customer communication.
Assist in enhancing monitoring configuration, dashboards, and alerting logic under guidance from senior engineers.
Support platform health checks, documentation updates, and basic troubleshooting of Solar Winds modules (NPM, SAM, etc.).
Follow service management processes including Incident, Request, Problem, and Event Management.

What are we looking for?

Basic understanding of infrastructure components - servers, networks, storage, applications.
Exposure to monitoring tools (Solar Winds Mandatory).
Strong troubleshooting mindset and willingness to learn Solar Winds platform administration.
Familiarity with IT service desk environments and ticketing processes.
Excellent written and verbal communication skills.
Knowledge of ITIL framework and best practice

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application