Assistant Optimisation and Personalisation Manager

Lorien Milton Keynes, England, United Kingdom

Lorien Milton Keynes, England, United Kingdom

2 days ago Be among the first 25 applicants

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• You’ll be obsessed about improving our customers’ experiences.
• Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more.
• Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks.
• Work with our external partner to build, QA & deliver activities, ensuring experiences are delivered on time and to the expected quality.
• Analysing concluded optimisation / personalisation activities to ensure key takeaways are established and incrementality identified.
• Support the continuous improvement of our CRO methodology with our direct and global teams, sharing learnings and best practices to drive growth throughout the group.

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Passionate about delivering a customer centric approach with an analytical mindset.
• Experience of delivering a CRO testing program, from opportunity identification through to test build.
• Ability to analyse user behaviour through user research, customer surveys and web / digital analytics.
• UX and CX understanding and awareness of key digital principles.

It would also be nice for you to have:

• Experience with industry leading optimisation tools such as, or similar to:
  Adobe Target, Optimizely, etc.
• Excellent communication skills, both oral and written, and evidence of generating confidence through effective management of key stakeholders.
• Flexible to work with new methodologies and ways of working in a fast paced, changing environment.
• Approach challenges pragmatically, working on short term wins and longer-term strategic growth.

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Art/Creative
• Industries Banking and Financial Services

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