Senior Solutions Engineer – Apple

Job Summary

SHI is seeking a Senior Solutions Engineer with expertise in Apple device deployment to join our dynamic team. This role is ideal for a technical leader who thrives in customer-facing environments, excels at translating business needs into technical solutions, and is passionate about optimising Apple deployments for organisations worldwide.

This is a contract position for the duration of 9 months.

• Lead customer-facing calls to present SHI’s comprehensive international EUC capabilities, confidently articulating our core capabilities and global reach.
• Create and deliver customer-facing and internal presentations for stakeholders at all levels.
• Conduct regular account planning sessions with Sales Account Managers to identify new opportunities for Apple solutions.
• Provide pre-sales technical assessments, then develop proposals including estimates, consultation, and statements of work.
• Guide customers through technical scenarios, upgrade paths, product road maps, and industry best practices for Apple devices and related services.
• Manage relationships with professional service and mobile device management (MDM) partners, collaborating on opportunities and nurturing the partner/customer/SHI relationship.
• Lead customer scoping calls to assess business needs, pain points, and required outcomes, translating findings into actionable technical solutions.
• Collaborate with Apple to create and implement annual and quarterly marketing plans.
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and internal teams.
• Deliver training sessions to internal departments on OEM technical solutions and hardware.
• Obtain and maintain new and existing certifications, as well as competency trainings required by management or the needs of the role.
• Take the lead on complex customer requirements, ensuring successful Apple device deployments.
• Deliver assessments of customer Apple device deployment environments to optimise performance and security.

• Up-to-date knowledge of Apple products, workflows, and industry trends
• Ability to translate business needs into technical solutions and recommendations
• Experience with pre-sales technical assessments and proposal development
• Skilled at leading customer calls, gathering requirements, and presenting SHI’s global capabilities
• Confident advising on technical scenarios, upgrade paths, and best practices
• Strong partner relationship management and collaboration skills
• Proven ability to design and deliver technical training
• Technical expertise in design, configuration, optimisation, and maintenance
• Excellent organisational, time management, and problem-solving skills
• Self-starter with a proactive, positive attitude and strong initiative
• Effective communicator at all leadership levels
• Outstanding presentation and customer service skills
• Ability to multitask, work independently, and thrive in a fast-paced environment
• Extensive knowledge of Apple device management, deployment strategies, and MDM platforms
• Exceptional presentation and communication skills, with a proven ability to engage stakeholders at all levels
• Experience collaborating with sales teams and technical partners to drive business outcomes
• Ability to work independently and as part of a global team
• Willingness to travel as required

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience in solutions engineering, technical consulting, or pre-sales roles with a focus on Apple device deployment.
• Existing technical qualifications.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting