Service Transition Manager

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Salary: £38,332 plus location allowance £1,750. A Civil Service Pension with an employer contribution of 28.97%

* Job summary
* At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

* Job description
* Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support, or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support.

Now, you’ve got the opportunity to join them.

* Providing innovation to government partners.
* * Delivering best-in-class solutions.
* * Working at the cutting-edge of technology.
* * It all matters.
* You’ve probably never been a part of service transitions with such high stakes before. This is a rare chance to bring your full skillset – from service architecture to systems operations to stakeholder management – and manage transitions where national interest and security are key factors.

* Be the backbone of IT Operations.
* As Services Transition Manager, you’ll be key to the smooth IT operations at FCDO Services. You’ll bring a confident, decisive communication style, able to deliver clear advice to the FCDO Service senior leadership team, customers, suppliers, and other Government Departmental stakeholders. Also fundamental will be your strong management skills, business analysis, process awareness and service-orientated mindset to deliver control, accuracy, consistency, and quality to IT operations.

You’ll manage how IT services are added, updated, or removed from operations, ensuring that all runs smoothly and safely. This will involve research into technical training requirements, coordinated service transition activities across projects, ensuring compliance, and in-depth diagnosis of complex service transition issues. Representing the Service Transition Team, you’ll help stakeholders adjust to new services through coaching and advice. You’ll measure metrics and conduct regular reviews of transition activity, implementing improvements.

As well as encouraging learning in others, you’ll attend ‘on the job’ internal and external courses to increase knowledge and skills capability – using it to provide expert guidance to more senior grades and those in their teams. Additionally, you’ll maintain the Service Transition Dashboard ensuring clear visibility of new, amended, or disabled services.

* Bring problem solving and clear communication to IT Operations.
* A confident researcher and problem solver, you’re excellent at analysing facts and interpreting data to make expert recommendations. You have strong relationship management skills and can communicate clearly with stakeholders at all levels, when you need to be, you’re influential and a tactful negotiator.

You’re able to take initiative on Service Transition. You’ve worked on documenting processes and produces, with an understanding of corporate drivers such as strategy, values, and core behaviours. All this is reflected in a record of successfully delivering results and meeting targets on time.

It would be desirable if you had knowledge of project management and operating IT systems within government environments and on a large, complex IT estate.

To qualify, at minimum you have ITIL Foundation. Plus, Level 3 qualifications (A level/AS level/T Level), preferably in Computer Science, Computer Systems, Networking / Digital Data Communication…