Information Technology Manager

The role operates on a hybrid working basis, with attendance at the Milton Keynes office (MK9 2FR
) required two days per week. Additional in‑office attendance may be required from time to time to support the responsibilities of the IT Manager role and the delivery of project work.

Occasional travel to our offices in Dublin and Romania will be required. The organisation’s data centre is located in Northamptonshire, and the role will involve periodic visits for hardware maintenance and other operational requirements.

Senior Management Team.

The IT Manager is responsible for the planning, implementation, security, and day‑to‑day management of the organisation’s IT systems and services. This role ensures technology supports business objectives, delivers reliable service to users, and operates in a secure, compliant, and cost‑effective manner.

The role will require out‑of‑hours working to support business‑critical systems and project delivery;
Out of Hours support is paid in addition to the IT Manager’s annual salary.

• Manage and maintain all IT infrastructure, including networks, servers, cloud services, endpoints, and core business applications
• Ensure high availability, performance, and security of IT systems
• Oversee helpdesk and support services, ensuring timely resolution of incidents and requests
• Establish, monitor, and improve IT policies, procedures, and service standards

• Allocate workload effectively and ensure adequate resourcing
• Act as a key point of escalation for complex technical and service issues
• Identify opportunities to improve efficiency through technology and automation
• Plan and manage system upgrades, implementations, and migrations

• Ensure systems comply with relevant security standards, data protection regulations, and internal policies
• Manage cybersecurity risks, backups, disaster recovery, and business continuity plans
• Oversee third‑party access and ensure correct Access Control policies are adhered to

• Work closely with senior leadership and department heads to understand business needs
• Translate technical concepts into clear, non‑technical language for stakeholders
• Provide regular reporting on IT performance, risks, and initiatives

• Proven experience in an IT management or senior IT leadership role
• Experience managing IT support functions and service delivery
• Solid understanding of cybersecurity principles and best practices
• Knowledge of ISO controls
• Strong leadership, communication, and stakeholder management skills

• Strong technical expertise across IT infrastructure, networking, cloud platforms, and end‑user computing environments
• Experience delivering in‑house IT support across 1st, 2nd, and 3rd line service levels
• Proven experience with Microsoft Azure, including Infrastructure‑as‑a‑Service (IaaS), networking, storage, and security
• In‑depth knowledge of the Microsoft 365 suite, including Entra  (Azure AD)
• Strong experience administering Microsoft operating systems (server and desktop)
• Hands‑on experience with Microsoft Hyper‑V virtualisation
• Expertise in Microsoft Intune, including mobile device and endpoint management
• Solid understanding of firewall technologies, network security principles, and the OSI model
• Experience managing and supporting network switching environments
• Knowledge of vulnerability management, including identification, remediation, and risk mitigation
• Experience managing IT asset lifecycle management, from procurement through to disposal
• Strong working knowledge of Active Directory services, including DNS, DHCP, Group Policy, and related components
• Basic working knowledge of SQL (non‑essential)
• Exposure to Apache web server environments (non‑essential)
• Experience supporting macOS environments (non‑essential)

• Proactive and solutions‑focused
• Strong organisational and decision‑making skills
• Able to balance strategic thinking with hands‑on delivery
• Comfortable working in a fast‑paced environment
• Outgoing and approachable
• Strong desire to foster the team’s technical knowledge