RM IT Team Leader
Listed on 2026-04-08
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IT/Tech
IT Support, Systems Administrator, IT Project Manager, Technical Support
RM IT Team Leader | Shift-Based | Site-Based | Days & Nights
We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.
This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment—where system uptime and performance are critical to success.
Why Join?
Our client offers a strong benefits package and excellent career progression opportunities, including:
- 25 days holiday + bank holidays
- Company pension scheme
- Career development and progression pathways
- Cycle to Work Scheme
- Opportunity to work with cutting-edge automation technology
- A dynamic, shift-based environment where no two days are the same
About the Role
As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.
You will:
- Lead, support, and coordinate the IT team on shift
- Act as the main escalation point between the client and internal teams
- Ensure effective shift handovers to maintain operational continuity
- Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
- Monitor server availability and carry out system updates
- Design and execute test scenarios to identify system issues
- Analyse operational data and reports to drive continuous improvement
- Maintain and update helpdesk ticketing systems
- Create documentation, user guides, and training materials
- Deliver training to internal teams and customers
- Support wider IT and software development projects where required
What We’re Looking For
- BSc / HND / HNC in Computer Science, IT Engineering, or similar
- Experience with SQL databases (Oracle preferred)
- Strong Linux CLI and shell scripting experience
- Knowledge of Java or other object-oriented programming languages
- Proven experience in a technical support or systems environment
- Strong leadership and problem-solving skills
- Excellent communication skills, with the ability to manage high-impact situations
- Ability to analyse technical data and implement solutions effectively
Working Pattern
- 12-hour day shifts (06:00 – 18:00) and night shifts
- Site-based role within a warehouse automation environment
- UK travel required, with occasional international travel
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