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IT Support Systems Engineer Technical Support

Senior Escalations & Reliability Engineer

Job in Milton Keynes, Buckinghamshire, MK1, England, UK
Listing for: Ingram Micro, Inc.
Full Time position
Listed on 2026-04-17
Job specializations:
  • IT/Tech
    IT Support, Systems Engineer, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 GBP Yearly GBP 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading global technology company is seeking a Principal Support Engineer in Milton Keynes. This senior role involves resolving complex customer issues through technical expertise, leadership of high-severity escalations, and collaboration with various stakeholders including Engineering and external vendors. Required qualifications include at least 10 years in technical support or related fields, strong abilities in troubleshooting with Datadog and REST APIs, and a proven track record with vendor escalations.

This position focuses on enhancing customer experience and improving operational metrics.
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Position Requirements
10+ Years work experience
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