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1st Line Support Analyst
Job in
Milton Keynes, Buckinghamshire, MK1, England, UK
Listed on 2026-05-09
Listing for:
Sharp Business Systems France
Full Time
position Listed on 2026-05-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Sharp IT Services is looking for a 1st Line Support Analyst to be based in Milton Keynes
As a First Line Support Analyst, you will be working with our team to deliver Sharp IT Services to one of our clients, providing excellent customer service by resolving their queries in a professional manner. This includes:
- Owning, updating and progressing tickets to help smoothly resolve any issues.
- Being professional, positive and friendly when communicating with all colleagues and clients.
- Taking an active role in personal development to improve work experience.
- Escalating complex problems and making users aware of their impact.
- A friendly, personable and professional attitude.
- A basic knowledge of Microsoft 365 / Office 365.
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- Some understanding of virtualisation, networking and firewalls is desirable.
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