Salesforce Solution Architect

Working location: Flexible - with travel to Milton Keynes / London

Employment type: Full time, Permanent

Job Summary:

We’re looking for a Salesforce Solution Architect to design, govern, and guide scalable, secure, and integrated Salesforce solutions across NHBC. Reporting to the Lead Architect, you’ll play a key role in shaping CRM, customer portals, workflow automation, and internal processes, ensuring that platform investments are aligned with enterprise architecture, data governance, and strategic priorities.

You’ll collaborate with business stakeholders, product owners, delivery partners, and engineering teams to provide architectural leadership, act as a design authority, and support innovation through responsible adoption of features like AI, low code, and advanced integrations.

• Define and maintain end-to-end Salesforce architectures aligned with NHBC standards
• Translate business requirements into scalable designs across Sales Cloud, Service Cloud, Experience Cloud, and related modules
• Ensure platform solutions meet data governance, integration, and security principles
• Provide input on investment decisions, technical options, and cost benefit analysis
• Act as a design authority across delivery teams and partner implementations
• Develop and maintain architectural artefacts, design patterns, and usage guidance
• Collaborate on APIs, synchronisation strategies, and cross-platform workflows
• Evaluate and guide adoption of new Salesforce features (AI, automation, low-code)
• Embed architectural standards into Salesforce Dev Ops and engineering practices
• Represent Salesforce architecture in design assurance forums and transformation programmes

• Proven experience designing and delivering Salesforce solutions in complex or regulated organisations
• Strong expertise in Sales Cloud, Service Cloud, and requirements driven solution design
• Excellent communication and leadership skills, translating business needs into architectural outcomes
• Deep understanding of integration, security, and data flows within Salesforce and across enterprise systems
• Ability to design for compliance, reuse, scalability, and maintainability
• Familiarity with Snowflake, cloud-native integrations, and emerging Salesforce innovations (AI, low-code, Agent Force)
• Salesforce certifications (Application or System Architect) and experience with Dev Ops tooling
• Experience in insurance, housing, or construction sectors, and with federated delivery teams

Our benefits package includes:

• 27 days annual leave + bank holidays
• Enhanced pension scheme (up to 10.5%)
• Life assurance
• Subsidised private medical insurance
• Employee discounts platform
• Enhanced maternity, paternity, adoption leave and pay for all new parents

We are a Disability Confident organisation committed to fair and inclusive recruitment. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

National House-Building Council and its subsidiaries (NHBC) engage with preferred recruiters or agencies on a formal basis. NHBC is unable to accept applications from recruiters or agencies who do not have signed terms of business with NHBC. If unsolicited applications or CVs are received from recruiters or agencies with or without such an agreement, NHBC will neither consider nor agree to any payment to that party.