Digital Services Specialist

Overview

We’re looking for a Digital Services Specialist to join our team and help power how we deliver digital experiences across EIMEA and beyond. This role sits at the heart of our digital ecosystem – supporting, improving and evolving the tools, platforms and insights that help our teams connect with customers & consumers and in‑turn drive performance, visibility, optimisation and best practices across our trading blocs.

You’ll partner with teams including Marketing, Sales, Technical & Legal to help provide technical expertise, collaboration, and help raise digital IQ & further capability across the region.

You’ll play a key role across a broad digital landscape, including:

Digital Support & Service Delivery

• Managing and resolving digital service requests across multiple platforms
• Acting as a technical escalation point for social media and digital asset tools

Websites & Optimisation

• Supporting the development and optimisation of global websites
• Collaborating with internal teams and partners to maintain high‑performing digital environments

Analytics & Insights

• Creating reports and turning data into meaningful insights
• Helping teams make smarter, data‑informed decisions across digital channels

Social Media & Campaigns

• Supporting platform setup, integrations and best practice
• Contributing to campaigns and promotions across the digital tech stack

Training & Capability Building

• Delivering training and coaching to improve digital knowledge ("Digital IQ")
• Supporting continuous learning across EIMEA and global teams

Digital Asset Management

• Maintaining and organising digital assets so they’re accessible and optimised globally

Experience & skills:

• Experience in a digital marketing or digital services environment
• Working knowledge of websites (e.g. Word Press), social platforms and digital tools
• Understanding of SEO and website performance
• Experience using analytics to generate insight and recommendations
• Confidence working across multiple systems and managing priorities

You’ll thrive if you:

• Enjoy solving problems and making things work better
• Can explain technical concepts in a clear, simple way
• Are collaborative and enjoy working across teams and regions
• Take ownership and follow through on delivering outcomes