Senior Technical Delivery Manager

Are you an experienced delivery leader with a passion for driving complex digital programmes and leading high-performing technical teams?

Join The Open University as a Senior Technical Delivery Manager and play a pivotal role in delivering innovative, scalable digital services that support students and staff across a world-class institution.

The role of Senior Technical Delivery Manager (known internally as Senior Delivery Manager
) currently sits within the Engineering Profession in Digital Services. The successful candidate will be based in a multi-disciplinary team requiring collaboration across the team and with key stakeholders from across the University.

This role will initially be assigned to a specific area such as Student support and administration (SSA) group, Data, or Core Services but may be redeployed to other teams or domains in future, depending on organisational needs. The core responsibilities and expectations will remain consistent with the role’s job description.

• Manage the end-to-end delivery of high impact projects or programs, within multi-disciplinary teams, that will be delivering complex digital products and services to stakeholders.
• Ensure agile delivery practices are applied effectively to meet organisational goals.
• Ensure delivery aligns with strategic priorities and stakeholder expectations.
• Plan, schedule, prioritise and manage work effectively and deliver to agreed timelines.
• Identify and mitigate risks, blockers, and dependencies across teams.
• Use agile tools (e.g. Jira, Azure Dev Ops) to manage workflows and reporting.
• Communicate delivery progress, risks, and outcomes clearly and effectively.
• Influence decision-making through data-driven insights and delivery metrics.
• Ensure transparency of delivery outcomes to senior leadership.
• Build strong relationships with product owners, business leads, and technical teams.
• Work with leadership to identify and mobilise resources required for the product/project/program.

• Provide line management to Delivery Managers and/or other team members, including performance development, coaching, career progression, and wellbeing support.
• Foster a high-performing, inclusive culture that aligns with organisational values and delivery excellence.
• Be an active contributor to the Delivery Practice.
• Collaborate with stakeholders and team members to ensure we achieve the intended outcomes whilst delivering efficiently.

• Proven knowledge and experience of Delivery Management of the full service and digital product life cycle, including using Agile and other techniques.
• Deep understanding of technical delivery, with the ability to work with engineering teams, navigate architectural discussions, and ensure alignment with delivery outcomes.
• Strong people, communication and negotiation skills and a proven ability to work with external partners, stakeholders, and customers, including the ability to push back and challenge the status quo.
• Experience of working in multidisciplinary teams (large and small) delivering a specific product, service or transformation.
• Support financial planning and monitor delivery spend (if applicable) to ensure alignment with project goals.
• Have an understanding of Product Management, Service Design and development practices – although this may not be your specialty.
• Skilled at building trust, managing team dynamics and motivating people.
• Experience of working with different delivery frameworks.
• Experience of Coaching and mentoring.
• Experience of financial management.
• Experience of supplier management in ensuring third-party performance alignment to delivery objectives.

• Communication: Communicates effectively with a variety of audiences; negotiates well and appropriately manages conflict.
• Initiative and problem solving: Uses initiative to identify and solve problems proactively; uses good judgment to refer issues upwards as necessary and identifies and manages risk.
• Team work: Builds respectful and productive working relationships and works collaboratively across organisational boundaries towards common goals.
• Working under pressure: Remains effective and positive even when…