Cloud Engineer

Job Purpose

This role is part of the DPG Platform Engineering Team, responsible for driving the adoption and consumption of cloud infrastructure. The role conducts the architecture, build and migration of new and legacy platforms to a Cloud and Dev Ops practice and facilitates the consumption of cloud services across the business. Reporting to the Head of Cloud Engineering, the role contributes to the IT and Platform Engineering Road Map and champions the use of cloud services.

The role focuses on improving stability, security, and availability of the cloud platform.

• Provide line management, coaching, and development for the Platform Services team.
• Build a high‑performing, accountable engineering team with clear ownership and standards.
• Set direction, priorities, and ways of working for the team.
• Manage workload, capacity, and on‑call or support responsibilities where required.

• Own the design and build of on‑premise infrastructure across data centres, offices, and supply chain environments.
• Lead the infrastructure workstream for project implementations, from design through to handover.
• Ensure solutions are supportable, secure, and aligned to architectural standards.
• Act as the escalation point for complex technical issues and major incidents.

• Servers, storage, and virtualisation platforms.
• Networking, firewalls, and connectivity within the data centre and wider estate.
• Dedicated hosting environments and associated third‑party services.
• Infrastructure monitoring, patching, resilience, and lifecycle management.

• Plan and coordinate infrastructure delivery across multiple concurrent projects.
• Work closely with product, application, and business teams to define infrastructure requirements.
• Manage dependencies, risks, and delivery timelines for the Platform Services team.
• Ensure clear documentation and operational readiness before go‑live.

• Ensure platform stability, availability, and performance.
• Drive good incident, problem, and change management practices.
• Reduce repeat issues through root cause analysis and technical improvement.
• Maintain security, compliance, and audit requirements within infrastructure environments.

• Act as the primary infrastructure point of contact for internal stakeholders.
• Manage key infrastructure vendors and service providers.
• Ensure third parties meet contractual, SLA, and security obligations.

The role holds accountability for inputting into functional strategy, ensuring delivery activity is aligned with broader business goals, technology roadmaps, and operational campaigns. It contributes to strategic planning by translating high‑level objectives into actionable delivery streams, ensuring technology deployments support customer and enterprise outcomes.

The role requires frequent resolution of complex issues through evaluation of multiple data sources, stakeholder inputs, and delivery constraints. It applies structured analysis, precedent awareness, and situational judgement to develop practical solutions that minimise disruption and maintain continuity, often within dynamic and changing environments.

The role makes decisions within broad operational and business guidelines, frequently in areas where limited precedent or policy exists. It exercises autonomy in determining delivery prioritisation, resource allocation, and risk mitigation, with a direct impact on release integrity, delivery timelines, and stakeholder satisfaction.

Exceptional communication skills are required to influence, guide, and align cross‑functional teams and stakeholders. The role demands clarity in conveying complex information to both technical and non‑technical audiences, effective negotiation of competing priorities, and proactive engagement across senior and delivery‑facing groups.

The role actively contributes to change by identifying and implementing enhancements to delivery processes, governance practices, and…