Testing, Crisis Management & Communication Manager | S3 | Chief Information & Resilience Office

IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation
, and our people are at the heart of this journey.
Together
, we are driving a customer‑centric transformation that values bold thinking, innovation
, and the courage to challenge what’s possible.
This is more than a strategic shift.
It’s a chance for driven professionals to grow, learn, and make a real difference
.
Our mission is to contribute to help more people and businesses prosper
. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander Digital Services is the team of technology and operations  are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on‑premise and cloud‑based platforms.

This role will support the development and execution of a data‑driven scenario testing capability, ensuring the organisation can identify vulnerabilities, validate resilience, and respond effectively to crisis events. This is a technically focused role combining scenario design, resilience testing, and crisis integration, with strong emphasis on data analysis, dependency understanding, and evidence‑based outcomes. You will play a key role in transforming testing from a qualitative exercise into a structured, repeatable, and insight‑led capability.

To succeed in this role, you will be responsible for:

• Designing severe but plausible scenarios, leveraging technical knowledge across technology, cyber, data, and third‑party environments.
• Maintaining a testing calendar aligned to threat intelligence, vulnerabilities, and regulatory expectations.
• Delivering structured scenario testing exercises, ensuring clear outcomes, insights, and actionable recommendations.
• Integrating testing outputs with Incident & Crisis Management teams, driving improvements in response playbooks and procedures.
• Identifying new vulnerabilities and resilience gaps through testing and analysis of results.
• Supporting remediation tracking and accountability, ensuring issues identified through testing are addressed effectively.
• Contributing to risk reporting, trend analysis, and governance forums to support decision‑making.
• Collaborating with stakeholders across business, technology, and risk to embed testing and resilience best practices.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in operational resilience, scenario testing, crisis management, or risk environments (Required).
• Experience designing or supporting testing exercises, simulations, or resilience assessments (Required).
• Experience working with technology, cyber, or operational risk teams (Required).
• Experience supporting regulatory, audit, or compliance activities (Preferred).

• Undergraduate degree in Risk, Technology, Cybersecurity, Data, or related field, or equivalent experience (Preferred).

• English (Required).

• Understanding of scenario testing methodologies and resilience frameworks (IBS, ITOL) (Required).
• Knowledge of technology systems, dependencies, and data flows (Required).
• Strong analytical capability to interpret testing outcomes and identify vulnerabilities (Required).
• Experience with risk…