Head of End User Experience, Head of EUX, Modern Workplace

Head of End User Experience - Modern Workplace

Location:

London and Manchester Salary: £90-130k Benefits About the Role We are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation. This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services-ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.

What You'll Be Doing Define and deliver the Modern Workplace and End User Experience strategy , aligned with organisational and technology objectives Lead the transformation from traditional IT support to a proactive, experience-led service model Own the delivery of end-to-end user workplace services , including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms Champion Digital Employee Experience (DEX) , leveraging analytics, automation, and insight-driven improvements Drive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms) Build and embed Experience Level Agreements (XLAs) and user-centric performance metrics Lead, mentor, and scale a high-performing multi-disciplinary team Oversee suppliers, partners, and budgets , ensuring value, performance, and service innovation Act as a trusted advisor to senior stakeholders and business leaders , translating technology into measurable business outcomes What We're Looking For Proven leadership experience in a Head of EUX / End User Computing / Workplace Technology role Strong track record delivering Modern Workplace and DEX transformation programmes Deep expertise across Microsoft ecosystem and end-user platforms Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity) Strong understanding of IT Service Management (Service Now or similar) and service transformation Commercial awareness with experience managing budgets, suppliers, and outsourced services Passion for user-centred design, productivity, and employee experience Excellent stakeholder management, with the ability to influence C-suite and board-level decisions What Success Looks Like A measurable improvement in employee productivity and satisfaction Reduced incidents through proactive and predictive support models Increased adoption and optimisation of digital workplace tools Clear, data-driven visibility of user experience and service performance at executive level A high-performing, engaged team delivering exceptional user outcomes Why Join Us?

Lead a high-impact digital workplace transformation Shape the future of how our employees experience technology Work in a progressive, innovation-led environment Enjoy strong executive support and the autonomy to make change happen RSG Plc is acting as an Employment Agency in relation to this vacancy.