Desktop Support Engineer

Desktop Engineer - Simplified (Support‑Focused)

This role provides hands‑on desktop and end‑user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You'll be the go‑to for onboarding, troubleshooting, and keeping employee devices running smoothly.

• Provide day‑to‑day desktop support for hardware, OS, and application issues.
• Build, image, configure, and deploy Windows and macOS laptops for new hires and replacements.
• Support onboarding and off‑boarding: device setup, account access, MFA, VPN, and asset collection.
• Troubleshoot escalated laptop, peripheral, and OS‑related issues (in‑person and remote).
• Re‑image, repair, and refresh devices as needed.
• Maintain accurate asset tracking and laptop inventory.
• Prepare laptops using Intune, Auto Pilot, SCCM, Jamf, and ABM; apply standard images, configurations, and security policies.
• Perform OS updates, patching, and configuration changes; ensure compliance, security, and full functionality before user delivery.

• Hardware:
  Dell, Lenovo, HP, Apple
• OS:
  Windows 10/11, macOS
• Tools:
  Intune, SCCM, Auto Pilot, Jamf
• Apps:
  Outlook, Teams, One Drive, SharePoint, Service Now

• 3+ years in desktop or end‑user support.
• Strong hands‑on experience with laptop builds and user device support.
• Comfortable supporting users face‑to‑face, over phone, and remotely.
• Strong troubleshooting, documentation, and customer service skills.

* Rates depend on experience and client requirements