Platform Support Team Leader

About The Role

Platform Support Team Leader

Milton Keynes (Hybrid – 1 day per week in the office)

You bring the direction. We’ll bring the platform to deliver it.

At Domino’s, our Digital Workplace keeps everything moving, connecting colleagues, enabling teams, and supporting the business every day. As our Platform Support Team Leader, you’ll lead the team behind it, making sure the tools people rely on are simple, secure, and ready when they need them.

This is a role where leadership and technical know-how go hand in hand. You’ll guide a team of six, shape how we support the business, and make real improvements that colleagues across Domino’s will feel.

• Lead and develop a team of six, setting clear priorities while building technical capability and confidence
• Act as the escalation point for complex issues, using your strong technical knowledge across Microsoft 365, Intune, Entra , and Windows
• Own incident and service request management, balancing priorities, managing SLAs, and reducing repeat issues
• Manage and improve end-user platforms, including identity, security, and wider Digital Workplace tools
• Communicate technical issues clearly and simply, supporting both your team and the wider business
• Take a practical, organised approach to improving processes and ways of working, supported by a solid ITIL foundation (certification and tools such as Active Directory and Meraki desirable)

• A clear induction and support from day one
• The space to lead, contribute ideas, and shape how things are done
• Opportunities to grow your technical expertise and leadership skills
• Recognition for great work, from everyday wins to Domi Awards
• A hybrid working approach, with time to collaborate in person and flexibility to focus