Senior Site Reliability Engineer

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively.

But we’re more than just software. We’re a team of passionate problem‑solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work—and have fun while doing it. Joining Kinetic means being part of a purpose‑driven business where your ideas matter, your development is supported, and your impact is real.

As a Site Reliability Engineer at Kinetic, your primary focus will be on the reliability and uptime of our customer‑facing platforms. You will be embedded within our unified Cloud Ops team—bringing together platform engineering, SRE, and Dev Ops functions. Your day‑to‑day will centre on building stability, responding to active incidents, implementing short‑term fixes, and helping defend the uptime of our customer systems.

Over time, you will also feed into a broader platform and Dev Ops work through cross‑training and collaborative engineering. This is a pivotal moment for our platform and operations. The role offers an opportunity for someone with experience who wants to keep growing—learning new skills, shaping improvements, and contributing to how we build and run things for the future.

Experience

• Demonstrable experience in an SRE or similar operations role within a SaaS business
• Strong hands‑on experience with at least one major cloud provider, with a preference for Microsoft Azure

Technical Skills

• Infrastructure as Code (IaC) – e.g., Terraform, Bicep, or ARM templates
• Container orchestration – e.g., Kubernetes or Azure Kubernetes Service (AKS)
• Monitoring and observability tooling – e.g., Prometheus, Grafana, Datadog, or Azure Monitor
• CI/CD pipelines and version control – e.g., Git Hub Actions, Azure Dev Ops
• AI tooling – proficient in leveraging AI tools to improve operational efficiency, accelerate troubleshooting, automate repetitive tasks, and augment day‑to‑day engineering workflows
• Windows Server administration – including Active Directory, DNS, Group Policy, and core Windows Server infrastructure fundamentals
• Advanced Networking – including TCP/IP, DNS, VPNs, firewalls, load balancers, and general network troubleshooting in cloud and hybrid environments
• Linux systems administration and networking fundamentals
• Documentation – proficient in producing clear technical documentation, including runbooks, incident reports, architecture diagrams, and process guides
• Atlassian suite – hands‑on experience with Jira and Confluence for issue tracking, sprint management, and knowledge base management

Soft Skills

• Ability to work effectively in a fast‑paced, incident‑driven environment
• Clear communicator – able to engage both technical teams and customer‑facing colleagues
• Customer‑first mindset, with a focus on delivering reliable, high‑quality service
• Growth mindset – curious, willing to learn, and eager to improve

Nice to Have

• Microsoft Azure certifications – e.g., AZ‑900, AZ‑104, AZ‑400
• Dev Ops Institute SRE Foundation or Practitioner certification
• Scripting or programming skills in Python, Go, or Power Shell for automation and tooling
• Experience with chaos engineering, game days, or blameless post‑mortem practices
• Experience with performance profiling, load testing, or capacity modelling

Months 1 to 3 — Learn, Embed, Contribute

• Get to know our products and existing technology stack
• Embed into our on‑call rotation and monitoring operations
• Understand our improvement initiatives around 24/7 incident response
• Get to know the team, understand why we do what we do, and begin to shape the…