Support Analyst​/Application Support Analyst SQL

Support Analyst / Application Support Analyst - ( SQL)

We are looking for a support analyst with a background in supporting business applications or software.

The Support Analyst / Consultant role will be office based in the Milton Keynes office, supporting customers using the company’s software in a 2nd line support role, building a strong technical awareness of the full technical skillset. Working closely with the 1st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role will involve working with technologies such as LAN, WAN, virtualisation (Hyper‑V), cloud, SQL Server, Windows 2008/12 R2, ITIL process, basic scripting and creating some SQL statements to query databases.

The role could develop into doing some on‑site consultancy with customers implementing business applications.

• Support of various business applications.
• Testing application, provide quality assurance and resolve any queries.
• Resolution of configuration and deployment issues.
• Documentation of the configuration process of the software products to help with further project implementation.
• Support and resolution of customer queries.
• Support of mobile applications and devices including iOS, Android, Windows Phones.
• Other related duties as required by the business, including analysis and advising the customer on best practice.

• IIS & Web
• Business Applications
• SQL Server
• Windows Server 2008, 2012
• Power Shell and basic scripting
• Creating / querying databases, creating SQL statements

• Basic salary of up to £28k on offer.
• Pension.
• 25 days holiday.

Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.