3rd Line Engineer

Responsibilities

As a 3rd Line Engineer on the 24x7 Service Desk, you will serve as the subject‑matter expert for the Service Desk team. Your responsibilities include designing, implementing, and supporting advanced solutions across support technologies. You will act as the final escalation point for complex issues, drive automation and governance, and contribute to strategic initiatives that enhance support services and customer experience.

This position is shift‑based with a 4‑days on, 4‑days off pattern and requires working either days or nights, including bank/public holidays.

• 5+ years of experience in remotely supporting our technologies, including;
• Microsoft 365 administration and licensing
• Microsoft AVD & Remote Desktop
• Microsoft Active Directory & Entra
• Microsoft Exchange & Exchange Online
• Microsoft Intune & Group Policy
• Microsoft SharePoint and One Drive
• Microsoft Teams
• End‑user Devices and Desktops
• On‑Premise Networking
• VMware
• Customer centric with great people skills
• Proactive and positive approach to problem solving and client interaction
• Experience with Power Shell
• Experience with ITSM and remote support tools
• MD‑102 or MS‑700 or SC‑300 or similar certification

• Experience of virtualised Microsoft environments
• ITIL Foundations certification
• MS‑102 certification

• Resilient to change
• Takes pride in providing a high level of service
• Strong attention to detail
• Ability to work under pressure and handle difficult situations
• Impeccable time management skills with the ability to prioritise effectively

• Time Off: 25 days annual leave + public holidays
• Birthday Leave:
  One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• Ekc Olympics:
  Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression