Junior IT Support Apprentice

Introduction

S&A Academy is recruiting for Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice. This is a great opportunity to start a career in IT, gain hands‑on experience, and complete a supported apprenticeship with training and mentoring.

Founded in 2007, Dunblue provides small and mid‑sized businesses across a range of industries with expert advice, solutions, and support for their IT and communications systems. With offices in Milton Keynes and Ipswich, they support clients across the Midlands and East Anglia.

• Provide first‑line technical support to clients via phone, email, and remote tools.
• Assist with troubleshooting issues related to:
  Windows desktops and laptops, Microsoft 365, Networking (Wi‑Fi, routers, switches), Printers and peripherals.
• Help with onboarding new users, devices, and services.
• Support senior engineers with installations, migrations, and project work.
• Maintain accurate documentation, tickets, and asset records.
• Follow internal processes, security policies, and escalation procedures.
• Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams.
• Some out‑of‑area travel may be required at times to attend customer sites (expenses paid).

To be confirmed.

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Passion for IT

• GCSE English – level 5 (essential)
• GCSE Maths – level 5 (essential)

Course:
Information communications technician (level
3);
Level: 3;
Route:
Digital;
Apprenticeship Level: Advanced.

• Working Week:
  Shifts to be confirmed
• Expected Duration: 1 Year 6 Months
• Training Provider: THE S&A TRANSFORM GROUP LIMITED