First Line Analyst

Join a leading independent technology and services provider as a First Line Analyst.

Job Overview:As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards.

Location: Milton Keynes MK7 8JU

Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company)

Contract Length: 12 July 2026 to 11 Oct 2026

Key Responsibilities

• Provide first-line technical support within a 24/7 x 365 service environment.
• Deliver technical support and service excellence to Computacenter customers.
• Investigate, troubleshoot, and resolve incidents within agreed SLAs.
• Fulfil service requests efficiently and accurately.
• Assist with problem investigations and root cause analysis.
• Create and maintain technical support documentation and knowledge articles.
• Provide technical guidance and coaching to colleagues where required.
• Ensure compliance with established standards, processes, and procedures.
• Support continuous service improvement and operational effectiveness.
• Maintain a high level of customer service and communication throughout issue resolution.

Key RequirementsMust have SC Clearance.

Additional InformationInterview Process: MS Teams/Telephonic

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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