Implementation Analyst

About Kinetic

At Kinetic we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.

With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation — helping them thrive in a fast-changing world.

But we’re more than just software. We’re a team of passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. We believe in giving people the tools, support, and freedom to do their best work — and have fun while doing it.

Joining Kinetic means being part of a purpose-driven business where your ideas matter, your development is supported, and your impact is real. If you’re ready to help shape the future of operational technology in education and events, we’d love to meet you.

The Implementation Analyst will be responsible for provisioning, configuring, and optimising the Kx software suite, including KxCatering, KxEngage, KxInspections, KxBnB, and Student Web experience. This role involves working closely with stakeholders to deploy customised solutions that align with organisational needs while ensuring compliance with industry standards and best practices.

Configuration & System Deployment

• Configure and deploy modules across the Kx software suite (e.g., KxCatering, KxEngage, KxBnB, Web 2.0) based on client and project requirements.

• Customise workflows, templates, system parameters, and user permissions to deliver tailored, scalable solutions.

• Test and roll out new modules or features, ensuring smooth integration and optimal functionality.

Stakeholder Collaboration & Communication

• Work closely with internal and external stakeholders to gather requirements, document needs, and translate them into effective system configurations.

• Prepare clear and concise progress and status updates.

• Deliver user training and support for successful adoption of configured systems.

Quality, Compliance & Continuous Improvement

• Ensure all system configurations align with regulatory and industry best practices.

• Continuously seek opportunities to improve internal processes, project delivery, and system performance.

• Contribute to project reviews and quality assurance initiatives to maintain standards.

Core Skills & Experience

• Experience in system configuration and deployment.

• Excellent organisation and multitasking skills with a sharp eye for detail.

• Strong analytical mindset and a drive for process improvement.

• Solid communication skills with the ability to simplify the complex.

• Proficiency in Microsoft Office and/or project management tools.

Nice to Have

• Experience of building or configuring web-based software solutions.

• Basic knowledge of HTML and CSS.

• Experience of working within a B2B Saas business.

• Basic SQL skills.

Personal Traits

• Proactive and solution-focused.

• Collaborative and open to feedback.

• Deadline-driven with a commitment to quality.

• Always curious and eager to learn.

At Kinetic, we believe work should come with rewards that make a real difference. Here’s just a taste of what you can expect when you join us:

• 25 days holiday (plus bank holidays) - with extra days the longer you’re with us

• Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you

• Enhanced pension contributions to support your future

• Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team

• Salary sacrifice schemes for electric vehicles and cycle-to-work

• 24/7 access to our Employee Assistance Programme for confidential advice and support

• A full annual health check to keep you at your best

• A flexible benefits platform…