Application Support Engineer

Application Support Engineer

Milton Keynes (3 days a week onsite)

Up to £40,000 per annum plus bonus

VIQU are currently working with an established SaaS organisation who have had significant growth over the last three years, and so are looking to strengthen their application support teams.

Due to this, they are hiring a second line application support engineer to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform. Please note this is focused on fixing software issues rather than infrastructure and IT issues.

• Provide second line software support to key customers.
• Utilise SQL to support customers, rectify data issues and identify root causes.
• Help to support patching, testing, software updates and cloning.
• Troubleshoot issues with SQL Server and Azure.
• Communicate with key customers within a timely manner.
• Conduct root cause analysis, and document support investigations.

• Previous experience within software or application support focused roles.
• Hands on experience with SQL or similar databases, ability to write queries and ideally stored procedures (nice to have).
• The ability to communicate effectively to both technical and non-technical audiences.
• Continuous improvement mindset, with a focus on learning and development.