Senior Site Reliability Engineer

Overview

• Your primary focus will be on the reliability and uptime of our customer-facing platforms
• You will be embedded within our unified Cloud Ops team - a team that brings together platform engineering, SRE, and Dev Ops functions under one roof
• Your day-to-day will centre on building stability, responding to active incidents, implementing short-term fixes, and helping to defend the uptime of our customer systems
• You will also feed into a broader platform, and Dev Ops work through cross-training and collaborative engineering
• This role offers a real opportunity for someone who comes with experience but wants to keep growing - learning new skills, shaping improvements, and contributing to how we build and run things for the future

• Maintain reliability and uptime of customer-facing platforms
• Respond to incidents, implement short-term fixes, and contribute to long-term stability
• Collaborate with the Cloud Ops team, platform engineering, SRE, and Dev Ops functions
• Contribute to ongoing improvements in how we build and run systems

• Demonstrable experience in an SRE or similar operations role within a SaaS business
• Strong hands-on experience with at least one major cloud provider, with a preference for Microsoft Azure
• Infrastructure as Code (IaC) - for example, Terraform, Bicep, or ARM templates
• Container orchestration - for example, Kubernetes or Azure Kubernetes Service (AKS)
• Monitoring and observability tooling - for example, Prometheus, Grafana, Datadog, or Azure Monitor
• CI/CD pipelines and version control - for example, Git Hub Actions, Azure Dev Ops
• AI tooling - proficient in leveraging AI tools to improve operational efficiency, accelerate troubleshooting, automate repetitive tasks, and augment day-to-day engineering workflows
• Windows Server administration - including Active Directory, DNS, Group Policy, and core Windows Server infrastructure fundamentals
• Advanced Networking - including TCP/IP, DNS, VPNs, firewalls, load balancers, and general network troubleshooting in cloud and hybrid environments
• Linux systems administration and networking fundamentals
• Documentation - proficient in producing clear technical documentation, including runbooks, incident reports, architecture diagrams, and process guides
• Atlassian suite - hands-on experience with Jira and Confluence for issue tracking, sprint management, and knowledge base management