Application Support Lead

Application Support Team Lead

Up to £52k plus bonus

Milton Keynes / Hybrid

VIQU are working with a well-established SaaS provider going through an exciting phase of growth. They are hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams. This is a player‑manager role where you are expected to still be hands‑on with 3rd line supporting using SQL, and debugging C# while leading and mentoring 5 support professionals.

This role would suit an individual who is very strong technically, with some people leadership experience.

• Strong hands‑on SQL skills, working as an escalation point for support teams.
• Debugging experience, C# ideally, but transferable OOP experience will be considered.
• 3rd line application support experience.
• Experience with Azure or AWS platform.
• Some technical people leadership experience.

• Leading resolution on complex technical tickets across the SaaS platform.
• Writing and troubleshooting complex SQL queries.
• Debugging across a range of programming languages.
• Leading critical incident response and post‑incident reviews.
• Managing, coaching and developing 4‑5 senior technical staff.
• Providing technical insight into Product and Engineering teams to help steer the roadmap of the product lines.