Technical Support Engineer, Medical Pathology Analysers

The Role

Technical Support Engineer, Medical Pathology Analysers – This market leader seeks to recruit a technically motivated and customer focused engineer, responsible for:

• Providing technical support and first‑line technical fixes via telephone and using connectivity tools
• Supporting customers with technical issues on a range of medical diagnostic analysers
• Guiding users through troubleshooting via phone and video calls
• Escalating unresolved technical issues to the Field Service Engineering team

Hours are 37.5 hours per week, Monday – Friday.

• A competent background in a service engineering capacity gained within any high‑value capital equipment environment
• Applications are encouraged from engineers with a broad range of backgrounds, including laboratory device, medical device, pharmaceutical device, ex‑forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro‑mechanical sectors
• A qualification in engineering, electronics or a science‑based subject to a minimum of ONC level
• Applicants are welcome from field service engineers from a broad base of sectors, as full and comprehensive product training will be provided

£43,500 total earnings (Basic Salary £37,500, Bonus £6,000). Excellent benefits package. Hybrid working role with the option of two days a week from home and three days in the office.